Patient Involvement & Practice Policies
Greener Practice
Information for patients
Sustainable healthcare aims to work in partnership with patients and communities to improve health, whilst reducing the impacts of the climate and ecological crisis.
The public is becoming increasingly aware of the climate and ecological crisis as an important issue facing the world. Here we will share information about how the climate crisis is a health crisis, and the win win solutions that deliver better health to you and the planet at the same time.
How our website is Zero Carbon Foot Print and why
Accessible Information Standard
Accessible Information – Overview
Accessible Information Standard – Poster
Communication Needs Form
If you have any communication needs that you would like to inform us of, please complete the online form below alternatively download, and return the document form.
Communication Needs Form – Download
Friends & family test
The Friends and Family Test (FFT) is a quick and simple patient feedback tool, to tell us how satisfied or dissatisfied you have been with your treatment or care at the surgery.
Would you recommend our surgery?
If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.
There will be two simple questions:
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- How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose from 6 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
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- Overall how would you describe your experience of making an appointment?
You will have 5 options to select from, ranging from ‘Very Good’ to ‘Very Poor’.
If you provide a mobile number then you will be asked by text message when you make an appointment at the practice or we may give you a simple handout in the surgery. Your response is anonymous and you can post replies in the prescription box on reception on your way out.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
More Information
The Friends and Family Test has already been successfully used in hospitals across the country. More information on the Friends and Family Test can be found on NHS Choices.
Model Privacy Notice
Please click here for more information.
PALS
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.
They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.
Patient Participation Group
Get involved with the practice to help us improve our service
The Patient Participation Group (PPG) is here to work with the patients and staff of West Leeds Family Practice to ensure that the practice delivers the best care for everyone registered.
We can’t do that without hearing from you, the patients. If you would like to share your experiences, are interested in joining the PPG as a member or want to find out more about future opportunities to have your say about how our practice delivers primary care services by joining our mailing list, please drop us an email on [email protected] You can unsubscribe at any time.
Rights and responsibilities
A summary of our commitment to patients and what we expect from you.
Rights
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
Responsibilities
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
Zero tolerance
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.